Company Admin Quick Start Guide

Welcome! As a Company Admin, you have the highest level of access across your organization. You’ll manage multiple organizations and monitor performance across dashboards.

Here’s how to get started:

At the login screen. Enter your email and click the forgot password link to gain access to your Letterhead account.

Make sure to add ' teams@invitation.to.letterhead.email' to your contacts, so you receive your login credentials.

🔗 How to set your Letterhead Password

What You Can Access:

• Company Dashboard: Cross-organization performance — audience growth, opens, clicks, and bounces rolled up from every channel under your company.
• All Channels: Drop in on any channel across any organization without switching workspaces.
• Agents: Configure and manage AI agents at the company level.
• Audience: View and manage subscribers across every channel in every organization.
• Groups: Create and manage channel groups for shared content, audience policies, and reporting.
• Newsletters: Full access to create, automate, and curate across every channel.
• Templates: Create and edit company-wide templates that any channel can use.
• Curations: Add articles via RSS Feeds, Browser Extension, or API — at company scale.
• Automations: Set up recurring sends across organizations.
• Promotions: Launch promotions that run across multiple channels and organizations.
• System Monitor: Watch automation and delivery health across the entire company.
• Reports: Custom reports rolled up across every organization and channel.
• Settings: ESP integrations, sending domains, webhooks, API keys, and company-wide branding.
• All Organization, Channel, and Content Contributor level tools.

Note: Company Admins have all the permissions of Organization Admins, Channel Admins, and Content Contributors — plus exclusive access to company-wide settings, integrations, and cross-organization dashboards.

✅ Permissions Hierarchy:

• Company Admin (full platform access)

    ↳ includes Org Admin

     ↳ includes Channel Admin

      ↳ includes Content Contributor

What You Can’t Access:

• You have full access across the platform.

Get Started:

1. Open your Company Dashboard to see how every channel under your company is performing in one view.
2. Configure Settings → Integrations so every organization can send through your chosen ESP (Letterhead, Mailchimp, Constant Contact, etc.). The ESP API key lives here — if it's invalid or expired, scheduling will fail for every channel until it's fixed.
3. Review and configure Sending Domains in Settings to make sure email authentication is set up for every domain your channels send from.
4. Add or update team members. Today, team membership is managed inside each organization — go into the organization under Organizations → [organization name] → Settings → Teams to invite Organization Admins, Channel Admins, and Content Contributors. Company-level team management is rolling out in a future update.
5. Generate insights in Reports — Company Admin reports can be scoped to any subset of organizations or channels, so this is where you'll spot trends that aren't visible inside any single org.
6. Open System Monitor to confirm automations and scheduled sends across every channel are running cleanly.
7. In Company Newsletters > Templates, create or edit a template and assign it to the appropriate organizations and channels.

Company-level access is available only on certain Letterhead plans. If your plan includes this feature, you’ll be informed during onboarding.