# How to Use Company-Level Promotions

## This article explains how to create, manage, and use Company-Level Promotions so you can run promotions across multiple organizations and channels from one place.

### **Before You Start**

Before using Company-Level Promotions, make sure that:

- You are a **company admin** in Letterhead

### **Step-by-Step: Using Company-Level Promotions**

### Step 1: Go to the Company View

1. Open Letterhead and sign in to your account.
2. Use the organization or channel selector in the navigation.
3. Select the **Company** option to switch to the company-level view.

This view shows all organizations and channels that belong to your company.

---

### Step 2: Create a Company-Level Promotion

1. From the Company view, click **Promotions** in the left-hand menu.
2. Click **Create campaign**.

3. Enter the promotion details, including:
   - Campaign title
   - Promoter name
   - Channels
   - Zone
   - Schedule dates
   - Add the promotion content (text, image, or banner).
   - Headline
   - Text
   - Promotion Link
4. Click **Activate** or **Save as draft**.

The promotion is now available at the company level.

---

### Step 3: View and Manage Promotions

From the **Promotions** page, you can:

- See all company-level promotions in one list
- Check status, scheduled dates, impressions, and clicks
- Edit or update existing promotions
- Export promotion metrics

---

### Step 4: Use Company Promotions in a Newsletter

- Open a draft newsletter in any channel.
- Add a **Promotion** block to your newsletter layout.
- Select the appropriate promotion zone.
- The newsletter will automatically pull the matching company-level promotion based on the send date.

If a promotion is scheduled but not placed in the newsletter, you’ll see a warning during preview and scheduling.

---

### **Using the Promotion Calendar**

When working with Company-Level Promotions, you’ll see a **calendar view** that helps you understand when promotions are scheduled to run across your company.

The calendar allows you to:

- View all scheduled promotions by date
- See which channels and zones each promotion is assigned to
- Identify gaps where promotions are scheduled but not placed in a newsletter

This view is especially useful when managing promotions across multiple organizations, as it gives you a single timeline to review upcoming and active promotions.

---

### **Troubleshooting and FAQs**

### I don’t see the Company option in navigation

- Confirm you are a company admin

### I see a warning that a promotion is missing from my newsletter

This means a promotion is scheduled for the send date but the matching promotion block hasn’t been added to the newsletter. You can:

- Go back to the editor and add the Promotion block, or
- Continue without the promotion

### What happened to organization-level promotions?

Organization-level promotions are no longer used. All new promotions should be created and managed at the Company level.

#### Need Help?

If you have questions or need help using Company-Level Promotions, contact support at support@tryletterhead.com or submit a ticket through the Help Center.