Why You Can’t Delete Audience Members in Letterhead
Why You Can’t Delete Audience Members in Letterhead
At Letterhead, compliance with email regulations like CAN-SPAM is a top priority. That’s why the option to delete audience members is no longer available.
Why?
We retain unsubscribed emails to prevent them from being accidentally re-added to future lists. Deleting them could result in accidental re-subscriptions, which would violate CAN-SPAM rules.
What You Can Do:
Unsubscribe Properly: Encourage your audience to use the unsubscribe link in each newsletter. This ensures they’re removed from your active list and won’t receive future emails.
Need a Full Removal? For legal or compliance-related deletions, please email us at support@tryletterhead.com. We’ll handle the request while ensuring continued compliance.
We’re here to help keep your email practices safe, smart, and compliant.
For more detailed information, we recommend reviewing the CAN-SPAM guidelines on maintaining unsubscribe compliance.
Need Help?
If you're unsure about which role is right for your team or need help configuring admin access, contact us at support@tryletterhead.com or submit a request through the Help Center.